Introduction
o11ybot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
Information We Collect
Mobile Application
- API Credentials: When you configure the app, we securely store your Elastic MCP Server endpoint URL and API key in the iOS Keychain. This information is stored locally on your device and is never transmitted to our servers.
- Device Information: We collect device identifiers (such as device UUID) for OpenTelemetry purposes to track app performance and errors.
- Usage Data: We collect telemetry data including app launches, view appearances, network calls, and errors through OpenTelemetry for monitoring and improving the app.
Website
- Chat Interactions: When you use the support chatbot, your messages are sent to OpenAI for processing. We do not store your chat history.
- Email Communications: If you contact us via email, we collect your name, email address, subject, and message content. This information is sent via SendGrid to our support email address.
- Telemetry Data: We collect server-side telemetry data through OpenTelemetry for monitoring website performance and errors.
- Usage Analytics: We use OpenTelemetry to track page views and user interactions for analytics purposes.
How We Use Your Information
- To provide and maintain our services
- To process and respond to your support requests
- To monitor and analyze usage patterns and trends
- To improve our application and website
- To detect, prevent, and address technical issues
- To comply with legal obligations
Third-Party Services
OpenAI
Our support chatbot uses OpenAI's GPT-4o-mini model. When you interact with the chatbot, your messages are sent to OpenAI for processing. Please review OpenAI's Privacy Policy at https://openai.com/privacy.
SendGrid
We use SendGrid to send email communications. When you submit a contact form, your information is processed by SendGrid. Please review SendGrid's Privacy Policy at https://www.twilio.com/legal/privacy.
Elastic
We use Elastic's OpenTelemetry service to collect telemetry data. Your telemetry data is sent to Elastic's servers for processing and analysis. Please review Elastic's Privacy Policy at https://www.elastic.co/legal/privacy-statement.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- API credentials are stored securely in the iOS Keychain, which uses hardware-backed encryption
- All API communications use HTTPS encryption
- Environment variables are used for sensitive API keys on our servers
- We do not store chat history or personal information on our servers
Data Retention
- Mobile App: Your API credentials are stored locally on your device until you delete the app or remove them manually.
- Website: We do not store chat history. Email communications are retained as needed to respond to your inquiries.
- Telemetry Data: Telemetry data is retained by Elastic according to their data retention policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to object to processing of your information
- Right to data portability
To exercise these rights, please contact us at our support page.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us: